Portfolio

My work experience, skills, and education — the foundation of the support I offer.

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Experience

Two roles, in order, that shaped how I work with people and information.

Front Desk Officer & Tour Coordinator

Travel & Tours · 1.5 years · Started during Grade 10, continued until the first semester of Grade 12

  • Customer inquiry handling
  • Handling customer concerns
  • Booking coordination
  • Tour coordination
  • Schedule coordination
  • Communication with clients from different countries
  • Problem-solving under pressure
  • Providing professional customer assistance

SPES / Administrative Assistant

Commission on Elections (COMELEC) · 2 months

  • Organized voter files and records
  • Performed administrative tasks
  • Maintained accuracy of records
  • Worked with confidential information
  • Organized files systematically
  • Demonstrated attention to detail

Skills

Core customer support skills, plus the social media skills I'm actively building.

Core Skills — Customer Support

Customer inquiry handling (chat/email) Complaint resolution & problem-solving International / cross-cultural communication Booking & scheduling coordination Data & file organization

Social Media Management

Content posting & scheduling Community engagement Replying to comments and messages Basic content calendar management Canva Basics — Currently Developing

Education

BS Computer Science

2nd Year

Professional highlights

  • 3 years of customer-facing experience
  • Experience handling international clients
  • Booking and scheduling coordination
  • Administrative and records experience
  • Experience handling confidential information
  • Customer concern resolution
  • Growing Social Media Management skills